Installation policy:
The original invoice is required.
 
Installation includes air conditioners (split and window) for specific products identified by a Special tag on the platform. It does not include any other products, including, but not limited to, Washing Machines, Dishwashers, Dryers, or any other products, unless this is clearly stated upon purchase.
 
Installation of window air conditioners:
 
Installation price (50) riyals the installation location must be free of any old air conditioners before installation.
 
Installation of wall split air conditioners:
 
The installation price is (150) riyals, and the air conditioner installation includes (4) meters of pipes only, free of charge (for specific products that are specified with a special tag on the platform). In the event that the air conditioner is purchased with pipes, anything beyond that is at the customer's expense. The price of an additional meter of copper is 60 riyals.
 
* Civil and electrical works are not our responsibility
 
* The height of the external unit (compressor) does not exceed 3 meters from the flat surface of the ground, otherwise it is at the customer’s expense.
 
* The external units of the air conditioners have a capacity of 36,000 units. They are installed on the ground, and if the customer wishes to hang them on the wall, an iron base will be customized with special specifications at the customer’s expense.
 
Installation policy, unit height, and iron bases are the same as above.
* Removal of the old Window air conditioner at the customer’s expense, at a cost of (25) SR.
 
* Removal of the old Split air conditioner at the customer’s expense, at a cost of (100) SR.
 
Cleaning the pipes internally from traces of old Freon from the previous air conditioner at the customer’s expense, at a cost of (50) to (100) SR, depending on the length of the pipes.
 
 
 
After-sales services:
Installation warranty is six months from the date of installation.
 

* In the event of a defect in the installation, the customer requests a review of the installation warranty, and we send the technician within five working days from the time of receiving the report.
 
* In the event of an error in the installation, the company is responsible for repairing it without any expenses to the customer.
 
* An air conditioner will not be replaced due to a manufacturing or other defect except after the issuance of an approved technical report to replace the air conditioner within five working days. In the event that the product is not available, we have the right, as we deem appropriate, to return the price of the product to the buyer.
 
The installation period ranges from 2 to 5 working days (in some cases it may take up to 10 working days) after the customer receives the product.